Technical support
Email the product name, app version, device or browser, and steps that reproduce the problem. Do not include passwords or sensitive authentication information.
support@justbluecharles.com →Product support
Help for the products we build.
Use the channels below for technical support, privacy requests, accessibility feedback, or security reports.
Privacy request
Ask to access, correct, or delete personal information associated with a Just Blue Charles service. We may need to verify your identity.
privacy@justbluecharles.com →Security report
Send suspected vulnerabilities privately with clear reproduction steps and potential impact. Please avoid accessing data that is not yours.
security@justbluecharles.com →Urgent safety or emergency matters: our support channels are not emergency services. Contact the appropriate local emergency authority when immediate help is required.
A useful report
Include enough detail to investigate.
01
Identify the product
Include the product name, app version, operating system, device, and account email if relevant.
02
Describe what happened
Explain the expected result, actual result, and steps leading to the issue.
03
Share safely
Attach screenshots only after removing passwords, payment data, tokens, and unrelated personal information.